Refund policy



  • Product picture on this site are provided to help recognize products. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was input into the system
  • Just Flowers by ZS shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by email at or call us at +65 8399 6824 within the next 24 hours. 
  • Returns/Exchange/Refunds can be arranged Under the following circumstances:
    1. If any Product has been delivered in a damaged condition or wrong Product is delivered, Just Flowers by ZS shall either refund the Customer the value of that Product, or replace the Product.
    2. If any Product which was not included in the Customer's order is delivered to the Customer, Just Flowers by ZS shall collect the Product from the Customer.
    3. If a Customer is charged more than the value of a Product, Just Flowers by ZS shall refund to the Customer the difference.
    4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • All refunds will be made via the same mode of payment within reasonable time. It may take some time before your refund is officially posted. Do check with your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at
  • All replacements of Products shall be effected in the shortest time possible.